Guiding Principles > Cultural Competency


The Office of Mental Health and Substance Abuse Services (OMHSAS) mission for cultural competency was developed by a broad stakeholder group in the late 1990s. This mission states that OMHSAS:

“Ensure that all programs, policies, program standards, special or new initiatives promote cultural competency in the public behavioral health system in order to guarantee the availability and access to services and supports that adapts to the individual’s culture.”

To further this mission, OMHSAS adopted a Strategic Plan for Cultural Competency.



Language Services

The Department of Human Services (department) will take reasonable steps to ensure that persons with Limited English Proficiency (LEP) have meaningful access and an equal opportunity to participate in our services, activities, programs and other benefits at NO COST. Language assistance will be provided free of charge through our contractual language service providers, including translation and telephonic interpretation services. In accordance with Title VI of the Civil Rights Act of 1964, the department is committed to establishing and maintaining practices that ensure meaningful access to the department’s services and benefits by persons with LEP. It is the department’s policy to ensure that no person is denied access to services and/or benefits as the result of the inability to communicate in the English language.

The department is committed to ensuring that covered entities comply with the obligations under section 1557, Affordable Care Act and Title VI and to protecting the rights of individuals with LEP. For additional information, visit the department's language services web page.